FAQs
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How do I pick my size?
We currently have a size range of XS - 5XL available. For further information on size specifications, please refer to the size chart.
If you need any help with sizing, please contact alice@colourtheoryclothing.com.au
Where is everything made?
All items are designed and hand made to order in Adelaide, Australia.
How do I take care of my clothing?
Please refer to the care labels on your garment. A few general care instructions are below:
• Wash & dry inside-out
• Cold gentle wash or handwash
• Wash with like colours & fabrics
• Do not bleach
• Do not tumble dry
• Do not dry clean
• Line dry in the shade to prevent colours from fading
• Do not hang garments to avoid stretching
• Keep away from rough surfaces and avoid rubbing against fabric.
My item/s looks a little different than expected?
All pieces are made to order, one by one and not mass produced. Colours are displayed as their true colours however, screen resolutions can cause colours to vary.
How much does shipping cost in Australia?
Please refer to the shipping page for more info.
How long will it take for my order to arrive?
Please allow up to 4 weeks for your order to be cut, sewn and created before being shipped. During busier periods, eg. sales, launches, it may take up to 5 weeks for your order to be made. Keep an eye on the announcement bar or socials for updated timings.
Priority orders will be prioritised and send via express post.
Please refer to the shipping page for more info.
Do you ship worldwide?
Yes! Please refer to the shipping page for more info.
• NZ: 10-16 business days
• North America, Western Europe, Asia and the Pacific: 10-28 business days
• Rest of the World: 14-30 business days
Do costs include international customs and duty taxes?
All costs exclude customs duties and taxes. Please be aware of any fees your local customs office may charge before placing your order. This is a separate cost outside of the standard shipping fee. The payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Colour Theory Clothing cannot be held responsible for any charges.
What is your return policy?
Got the wrong size? You can organise an exchange for a different size or store credit. If you've made any custom requests to your order, we can not offer an exchange. Shipping fees will not be covered for returns.
Unfortunately we do not accept returns for change of mind or incorrect sizing. All items are produced on a made to order service therefore returns will only be accepted if the item is faulty.
We take great care to ensure the highest standard of quality of each item produced. In the unlikely event that your item is faulty or damaged you may be entitled to an exchange or refund. For more information please refer to returns page.
How do I request a refund/exchange?
To request a refund or exchange please email Alice at alice@colourtheoryclothing.com.au
We will advise the next steps in the returns/exchange process. Sorry we do not cover the postage costs of returning an item. In the case of a refund we will put the funds back into your account. Refunds not available for incorrect sizing or change of mind.
How can I contact you?
If you have any other questions, please send an email to alice@colourtheoryclothing.com.au