To organise an exchange, please email alice@colourtheoryclothing.com.au with your order number and ensure your request meets the conditions outlined below.
FULL-PRICED ITEMS
Got the wrong size? Customers are entitled to one exchange or store credit per order.
If you've made any custom requests for your order, we cannot offer an exchange or store credit. Return shipping costs are the customer's responsibility.
You can return an item for an exchange within 30 days of receiving your order.
Unfortunately, we do not accept refunds for change of mind or incorrect sizing. All items are made to order, and refunds will only be accepted if the item is faulty or as otherwise required by Australian Consumer Law.
Please ensure you check the product descriptions and size charts before purchasing. Alternatively, email us with your measurements so we can assist with sizing before checkout.
For hygiene reasons, items that are dirty, marked, worn, damaged or washed will not be accepted for a change-of-mind exchange or store credit. Items must be in their original condition with tags attached.
All returned items will be inspected. If an item is returned in an unsuitable condition, an exchange or store credit will not be issued, and the item will be sent back to you.
Items are your responsibility until they reach us, so please ensure they are sent to the correct address and packaged securely to prevent damage during transit.
We recommend using a tracked shipping service and insuring your return, as we cannot be held responsible for items lost in transit or returned by mistake.
Please note that colours may appear slightly different depending on your screen settings.
FAULTY ITEMS
We take great care to ensure every item we produce meets our quality standards.
In the unlikely event that your item is faulty or damaged, you may be entitled to a repair, replacement or refund under Australian Consumer Law.
If you have any concerns about a faulty or damaged item, please email alice@colourtheoryclothing.com.au with a description of the issue and photos of the product.
If you discover a fault, please contact us as soon as possible. We may ask you to return the item so we can assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.
Where a replacement is appropriate but your original fabric choice is no longer available, we will discuss the available options with you, including a refund where required.
Normal wear and tear, accidental damage and issues caused by not following the garment care instructions are not considered manufacturing faults. This may include colour fading, snags, pulling, loss of elasticity, fabric deterioration or colour running, depending on the cause.
Please follow the care instructions on your garment label to help maintain its quality and prolong its life.
By placing an order through colourtheoryclothing.com.au, you acknowledge our returns and exchanges policy. Nothing in this policy excludes or limits your rights under Australian Consumer Law.