RETURNS

To organise an exchange, please send an email to alice@colourtheoryclothing.com.au and include your order number and ensure your request meets the below conditions.

FULL PRICED ITEMS
Got the wrong size? Customers are entitled to 1 x exchange or store credit per order. If you've made any custom requests to your order, I can not offer an exchange or store credit. Shipping fees will not be covered for returns. 

You can return an item for an exchange within 30 days of receiving your order. This does not include sale items. Please refer to the Zero Waste Warehouse T&C's for all sale items.

Unfortunately I do not accept refunds for change of mind or wrong size. All items are produced on a made-to-order service and refunds will only be accepted if the item is faulty.

Please ensure you check the description, sizing charts or send me an email with accurate measurements so I can assist with sizing prior to checkout. 

Due to health regulations; items that are dirty, marked, worn, damaged or washed will not be accepted. Items must be in the original condition with tags attached to issue an exchange or store credit.

All items will be inspected when returned. In the unlikely event that an item is returned in an unsuitable condition, you will not be issued an exchange or store credit and the items will be returned back to you.

The items are your responsibility until they reach me, please make sure it is sent to the correct address and packaged properly so it does not get damaged on the way.

I advise to use trackable service and insure your items as I cannot be held accountable for items that go missing in transit. I am not responsible for any items that are returned by mistake.

Due to different resolutions in computer screens, some colours may appear slightly different than they actually are.

FAULTY ITEMS
I take great care to ensure the highest standard of quality of each item produced. In the unlikely event that your item is faulty or damaged you may be entitled to an exchange or refund. If you have any concerns with a faulty or damaged item, please contact me at alice@colourtheoryclothing.com.au with a description and images of your product fault.

  

In the unlikely event that an item is faulty, you may return it within 30 days from the date of purchase. I will assess the fault upon return and reserve the right to repair or replace the item. If the fabric choice is no longer in stock, a full refund will be issued. I will not fix colour fading, snags or pulling, lack of elasticity, fabric deterioration and colour running. Please follow the care instructions on the label to ensure you do not encounter such problems and to prolong the life of your garment.

 

*By ordering through colourtheoryclothing.com.au you agree to these terms and conditions regarding exchange and returns